At na7, your satisfaction is our top priority. As a provider of digital products, we’ve designed our refund and return policies to ensure a fair and transparent process while maintaining the integrity of our resources.

Eligibility for Refunds

Refunds may be issued under the following conditions:

1. Defective or Inaccessible Files:
   If the downloaded product is corrupted, incomplete, or inaccessible, and we cannot provide a working replacement.
2. Incorrect Product Delivery:
   If the product delivered does not match the description or your purchase, a refund may be granted.

Non-Refundable Situation

Refunds will not be issued under these circumstances:

1. Change of Mind:
   Refunds are not available for a change of mind after the purchase.
2. Misunderstanding Product Features:
   Refunds are not provided if the product’s features were misunderstood. Clear and detailed descriptions are provided for each product.
3. Unauthorized Use or Distribution:
   If the product has been downloaded, shared, or used in violation of our terms, the purchase is considered final.

How to Request a Refund

To request a refund, follow these steps:

1. Provide Proof of Purchase:
   Submit your order number or transaction ID for verification.
2. Describe the Issue:
   Include a detailed explanation of the problem, along with any relevant screenshots or documentation.

Resolution Timeline

Refund requests are reviewed within 5–7 business days, and approved refunds will be processed to the original payment method within 7–10 business days.

Alternative Solutions

If a refund is not possible, we may offer:

• Replacement Products: A corrected or updated version of the purchased product.
• Store Credit: Credit to be used for future purchases at na7.